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Alladin Payment Policy

What are the payment options available on www.alladin.co.ke?

For your convenience, we try to offer the best payment options. Currently, we have the following payment options:

  1. - Mobile money payment (M-Pesa and Airtel Money)
  2. - Online payment by credit card
  3. - Payment by cash on delivery
  4. - PesaPal
  5. - PayPal
  6. - Check/Money Order

How do I make a payment using Mobile Money payment option?

In order to make a payment using your Mobile money transfer service, please go through the following steps depending on your service provider:

Safaricom (M-pesa)

  • - Go to the M-PESA menu on your phone

  • - Select Pay Bill option

  • - Enter the following business number: 4017979.

  • - Enter XXXXXXXX as the Account Number (Unique automatically generated alphanumeric number during your order also known as the order ID)

  • - Enter the total amount (KSh xxxxxxxx)

  • - Enter your PIN and then send the money

  • - You will receive a transaction confirmation SMS from M-PESA

  • - Once payment has been received you will received a payment notification through e-mail and our customer care will call you to confirm the payment against your order has been received.

Airtel (Airtel Money)

  • - Go to the Airtel Money menu on your phone

  • - Select To Make Payments

  • - Select Pay Bill option

  • - Select Others

  • - Enter the Business name: XXXX

  • - Enter the total amount (KSh XXXX)

  • - Enter your PIN

  • - Enter XXXXXXXX as the Reference and then send the money (Unique automatically generated alphanumeric number during your order also known as the order ID)

  • - You will receive a transaction confirmation SMS from Airtel Money.

  • - Once payment has been received you will received a payment notification through e-mail and our customer care will call you to confirm the payment against your order has been received.

How do I make a secure online payment by credit card?

To pay online via our platform partner, please select secure payment and confirm your order. You will be redirected to a secure page for your credit card details. Once payment is accepted, you will receive a confirmation of your order by e-mail.

What should I do if my payment fails?

In case of error, you can contact our Customer Service for further assistance on:

      Customer Care:

      Email: customercare@alladin.co.ke

      Phone: +254(0) 791 888 881.

      Hours of operation: Mon-Fri (8am-8pm), Sat, Sun & Public Holidays (9am -3pm).

You can also try checking:

  • - If the information transmitted to the payment terminal such as account details, billing address, password and PIN are valid.

  • - Check your internet connection.

  • - Check with your mobile service provider.