Alladin Payment Policy

What are the payment options available on www.alladin.co.ke?

For your convenience, we try to offer the best payment options. Currently, we have the following payment options:

1. - Mobile money payment (M-Pesa and Airtel Money)
2. - Online payment by credit card
3. - Payment by cash on delivery
4. - PesaPal
5. - PayPal
6. - Check/Money Order

How do I make a payment using Mobile Money payment option?

In order to make a payment using your Mobile money transfer service, please go through the following steps depending on your service provider:

Safaricom (M-pesa)

• - Go to the M-PESA menu on your phone

• - Select Pay Bill option

• - Enter the following business number: 4017979.

• - Enter XXXXXXXX as the Account Number (Unique automatically generated alphanumeric number during your order also known as the order ID)

• - Enter the total amount (KSh xxxxxxxx)

• - Enter your PIN and then send the money

• - You will receive a transaction confirmation SMS from M-PESA

• - Once payment has been received you will received a payment notification through e-mail and our customer care will call you to confirm the payment against your order has been received.

Airtel (Airtel Money)

• - Go to the Airtel Money menu on your phone

• - Select To Make Payments

• - Select Pay Bill option

• - Select Others

• - Enter the Business name: XXXX

• - Enter the total amount (KSh XXXX)

• - Enter your PIN

• - Enter XXXXXXXX as the Reference and then send the money (Unique automatically generated alphanumeric number during your order also known as the order ID)

• - You will receive a transaction confirmation SMS from Airtel Money.

• - Once payment has been received you will received a payment notification through e-mail and our customer care will call you to confirm the payment against your order has been received.

How do I make a secure online payment by credit card?

To pay online via our platform partner, please select secure payment and confirm your order. You will be redirected to a secure page for your credit card details. Once payment is accepted, you will receive a confirmation of your order by e-mail.

What should I do if my payment fails?

In case of error, you can contact our Customer Service for further assistance on:

      Customer Care:

      Email: [email protected]

      Phone: +254(0) 791 888 881.

      Hours of operation: Mon-Fri (8am-8pm), Sat, Sun & Public Holidays (9am -3pm).

You can also try checking:

• - If the information transmitted to the payment terminal such as account details, billing address, password and PIN are valid.

• - Check your internet connection.

• - Check with your mobile service provider.