Alladin Payment Policy
What are the payment options available on www.alladin.co.ke?
For your convenience, we try to offer the best payment options. Currently, we have the following payment options:
- - Mobile money payment (M-Pesa and Airtel Money)
- - Online payment by credit card
- - Payment by cash on delivery
- - PesaPal
- - PayPal
- - Check/Money Order
How do I make a payment using Mobile Money payment option?
In order to make a payment using your Mobile money transfer service, please go through the following steps depending on your service provider:
Safaricom (M-pesa)
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- Go to the M-PESA menu on your phone
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- Select Pay Bill option
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- Enter the following business number: 4017979.
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- Enter XXXXXXXX as the Account Number (Unique automatically generated alphanumeric number during your order also known as the order ID)
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- Enter the total amount (KSh xxxxxxxx)
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- Enter your PIN and then send the money
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- You will receive a transaction confirmation SMS from M-PESA
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- Once payment has been received you will received a payment notification through e-mail and our customer care will call you to confirm the payment against your order has been received.
Airtel (Airtel Money)
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- Go to the Airtel Money menu on your phone
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- Select To Make Payments
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- Select Pay Bill option
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- Select Others
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- Enter the Business name: XXXX
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- Enter the total amount (KSh XXXX)
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- Enter your PIN
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- Enter XXXXXXXX as the Reference and then send the money (Unique automatically generated alphanumeric number during your order also known as the order ID)
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- You will receive a transaction confirmation SMS from Airtel Money.
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- Once payment has been received you will received a payment notification through e-mail and our customer care will call you to confirm the payment against your order has been received.
How do I make a secure online payment by credit card?
To pay online via our platform partner, please select secure payment and confirm your order. You will be redirected to a secure page for your credit card details. Once payment is accepted, you will receive a confirmation of your order by e-mail.
What should I do if my payment fails?
In case of error, you can contact our Customer Service for further assistance on:
Customer Care:
Email: customercare@alladin.co.ke
Phone: +254(0) 791 888 881.
Hours of operation: Mon-Fri (8am-8pm), Sat, Sun & Public Holidays (9am -3pm).
You can also try checking:
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- If the information transmitted to the payment terminal such as account details, billing address, password and PIN are valid.
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- Check your internet connection.
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- Check with your mobile service provider.